The tourism and hospitality industry is key in this vision, as the sector plays a crucial role in job creation and is a pillar of the economy in Rwanda. And, although Rwanda is determined to provide world-class service, the language gap remains a key challenge to realize this promise.
Therefore, this project – led by RDB, the Mastercard Foundation, and EF Corporate Learning – aims to deliver nationwide English, communication and hospitality skills training to upskill 30,000 young workers in the tourism & hospitality industry, to achieve the goal of raising employability skills, creating improved career opportunities and boosting the sector overall.
The customized program for Rwanda
In order to achieve the kind of reach and results necessary across Rwanda, the main delivery mode for assessment and training selected was a highly customized version of our award-winning online school – Language Live. The school is available on all devices 24/7 and includes on-demand group and private teacher-led classes, our revolutionary immersive online classroom Hyperclass, and thousands of hours of self-study content. The online school is also translated into Kinyarwanda, Rwanda’s national language, for those learners who are complete beginners.
All learners have access to a 12-month teacher-led English program. Beyond English proficiency and communication skills, EF Corporate Learning also created customized business and industry course content which equips staff with knowledge about Rwanda’s richness as a tourism and corporate events destination. Learners are also encouraged to complete nine ‘Destination Rwanda’ modules that improve work-readiness and employability skills across functions and sectors in different regions.