29th September 2026

Workplace misunderstandings: Lost in translation or lost in interpretation?

How language and cultural environment shape workplace miscommunication.

Conducted in collaboration with Donald H Taylor, researcher in the field of AI and L&D, Chairperson at the Learning Technologies Conference and Emerge Education.

“Miscommunication is expensive. Horribly so. One often-cited estimate puts the cost of poor language skills and cultural awareness to the UK at up to £48 billion a year, equivalent to 3.5% of national income.”

– Donald H Taylor

Workplace miscommunications: Download the full report

Discover how managers and leaders in global organizations are experiencing misunderstandings, and how their cultural-linguistic environment is influencing their perceptions.

Download

So what?

Organizations may be dealing with language, organizational culture, and sociocultural factors as separate challenges to be addressed. This report suggests a unified approach to solving communication issues.

Sneak peek: What you will find in this report

What contributes to the result of miscommunication - such as project delay - and how leaders and managers attribute those causes.
Why diagnosing the underlying causes of misunderstandings is more complex than it first seems.
How the cultural and linguistic environment of the respondents is key to decoding their perceptions and priorities.

“Miscommunication is expensive. Horribly so. One often-cited estimate puts the cost of poor language skills and cultural awareness to the UK at up to £48 billion a year, equivalent to 3.5% of national income.”
- Donald H Taylor, Researcher and Chairperson at Emerge Education

Conducted in collaboration with Donald H Taylor, researcher in the field of AI and L&D, Chairperson at the Learning Technologies Conference and Emerge Education.

Read the report

Download