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Why communication skills will define the next era of global workforce resilience

Insights from the 2025 EF English Proficiency Index Report

Tuesday 25th November 2025, 12:00-13:00 GMT

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Key takeaways

1. Communication goes beyond speaking the same language or using the right tools, and requires a level of mindfulness around geographic and even generational cultural difference.

2. The role of training and constant dialogue is vital - cultural and AI literacy will make a huge difference to how effectively AI tools are used in communication, as well as how the implementation of such tools at an organizational level will be received by employees.

3. Context is king - AI is everywhere, but business leaders need to make sure that the right tools are being used for productive and positive outcomes.

4. The human element of communication and managing teams must remain at the forefront. HR leaders are also responsible for ensuring that the use of AI tools does not become too transactional by focusing only on efficiency, not enough on well-being.

How can global organizations build more resilient, agile teams? As automation accelerates, human-centric skills, such as collaboration, adaptability, and leadership, are setting high-performing workforces apart. In multinational businesses, these capabilities rely heavily on strong communication in English.

This session uses data from the EF English Proficiency Index 2025 to explore how English proficiency intersects with workforce resilience and agility. An expert panel will unpack what the findings reveal about global communication skill gaps and discuss how leading organizations are building communication capability as part of their broader resilience strategies.

What you will be able to take away

In this 60-minute webinar, our experts will cover:

How language capability supports workforce adaptability and resilience.

Insights from the EF English Proficiency Index 2025 on global and regional communication skill gaps.

Practical examples of how leading organizations are building stronger communication skills at scale.

Our speakers

This webinar, featuring leaders in learning and development from the world’s top organizations, will explore how companies can close communication gaps in their workforce to build more resilient teams.

Dr. Christopher McCormick

Chief Academic Officer, EF Corporate Learning

Christopher is an international education specialist with over 30 years of experience helping professionals develop global competence through trust, cultural sensitivity, and communication skills. He has designed and delivered learning initiatives for organizations across a wide range of sectors. His work draws on a global career spanning academic leadership, executive roles, and life in more than a dozen countries.

Renate Deken

Global Head of Skills & Development, Randstad NV

As Global Head of Skills & Development, Renate leads the strategy and execution of learning and growth initiatives for Randstad's 44,000 employees worldwide. She brings extensive international experience in staffing, digital transformation and leadership development. Renate is deeply interested in the future of work and how to solve strategic challenges related to human behavior and adaptation within organizations. Her work is centered on building a culture of continuous development through her expertise in large-scale change programs and pioneering innovation in learning and leadership.

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Register to join us for this webinar

Tuesday 25th November 2025

12:00-13:00 GMT