How technology influences the way employees contribute at work
In teams dispersed across geographic locations, using technology to work efficiently and stay connected is inevitable and, indeed, beneficial. In the absence of face-to-face interactions, email, instant chat, and virtual meeting software are all vital for cross-border communication.
Artificial intelligence (AI) is adding more dimensions to the way people communicate, from drafting emails to translating documents and preparing presentations.
Often, these interactions take place between individuals who do not share a first language, which adds an inclusion dynamic to how and why technology is used for communication. AI usage can inadvertently reveal where employee pain-points are and what barriers they are trying to overcome.
In this report, we examine responses from employees in large, multinational companies about how they use technology, their experience with inclusion, and their language usage in the workplace.
We found that language remains one of the least visible but most influential dimensions of workplace inclusion. Moreover, the data suggests that while AI is not creating this challenge, it is changing how employees overcome it.
This presents HR and People leaders with a new perspective on language and inclusion as two components of their digital transformation strategy.
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